Return & Refund Policy

At TASBIYA, customer satisfaction is one of our top priorities. We want you to feel confident when shopping with us. Please review the following Return & Refund Policy carefully before placing your order.

Return Eligibility

We offer a 10-day return policy, which means you have 10 days from the date of delivery to request a return.

To be eligible for a return, the product must:

• Be in the same condition as received

• Be unused and unopened

• Remain unaltered and undamaged

• Be in its original packaging

• Include the original receipt or valid proof of purchase

How to Request a Return

To request a return, please contact our customer support team with your order number and relevant order details.

Once your return request has been reviewed and approved, we will provide you with the necessary return instructions.

Important: Products returned without prior approval may not be accepted.

Return shipping costs are the responsibility of the customer, unless the item received was damaged, defective, or incorrect. Original shipping charges are non-refundable.

Damaged, Defective, or Incorrect Products

Please inspect your order carefully as soon as it is delivered.

If you receive a product that is damaged, defective, or different from what you ordered, please contact us within 24 hours of delivery and provide clear photographs/videos of the product and packaging.

Claims submitted after 24 hours may not be eligible for resolution.

Non-Returnable Products

For hygiene, safety, and product integrity reasons, the following items cannot be returned:

• Opened or used skincare products

• Products with broken or removed seals

• Products that have been tampered with

• Products that have been improperly stored or misused

• Products purchased during sales or promotional campaigns

• Complimentary or PR products

• Free gifts and samples included with an order

Exchanges

We currently do not offer direct product exchanges.

If you would like a different product, you may request a return for the original item, subject to our return eligibility requirements, and place a new order separately.

Refunds

Once we receive your returned product, it will be carefully inspected.

After the inspection, we will notify you whether your refund has been approved or declined.

If approved, your refund will be processed to your original payment method within 10 business days. Please note that additional processing time may be required by your bank or payment provider.

If you have not received your refund within 15 business days after approval, please contact our customer support team.

Contact Us

For questions or assistance regarding returns and refunds, please contact TASBIYA Customer Support through our official contact channels.

We appreciate your trust in TASBIYA and are committed to making your shopping experience as smooth and reliable as possible.